Trading CFDs and forex carries a high risk of losing money. Risk disclosure

We are happy to help

Choose the channel that suits you. We answer questions about membership, registration at PU Prime, verification and the services.

Email address

[email protected]

Never send us passwords or pictures of ID documents.

When you want to be verified

Have you registered through our link? Write to us by email or as a private message to an admin on Telegram or Discord and include:

  • the email address you registered with at PU Prime
  • your name, as it appears on the account
  • your PU Prime account number, if you already have it

Never post your email address or account number in an open channel.

Never send

  • passwords or login codes
  • pictures of ID documents or proof of address
  • card or bank details

The identity check is done only at PU Prime, directly in their registration.

Questions about your PU Prime account. Questions about deposits, withdrawals or your client agreement are handled by PU Prime, which has its own customer service. We are happy to point you in the right direction.

Before you write

All frequently asked questions

How does verification work?

Once you have registered through our link, send us the email address you used at PU Prime, by email or as a private message to an admin on Telegram or Discord. We check manually that the account is linked to us and then give you access to the member services.

Never post your email address or account number in an open channel. Never send us passwords or pictures of ID documents. The identity check is done only at PU Prime.

How long does it take?

The registration form at PU Prime is short. PU Prime's review of your documents can take some time, and PU Prime decides. Once we have your message, we verify the registration manually.

I already have a PU Prime account. Can I become a member?

It may be possible. In some cases PU Prime can move an existing account to a new partner (in the client portal or app this is sometimes called Transfer IB). PU Prime decides. It may require open positions to be closed, and it can take a few working days.

Contact us and we will help you check what applies to your account.

Which languages are the courses in?

It varies between courses. Ask support which languages a specific course is available in, and we will tell you.

Want to get started right away?

Register through our link and get in touch afterwards, and we will verify you. Step-by-step guide

Become a member for free

Trading CFDs and forex carries a high risk of losing money. Only trade with money you can afford to lose. Read about the risks